Shipping policy
Thank you for shopping at Hempress Sativa Store. We are committed to delivering your order as quickly and efficiently as possible. Below are our shipping terms:
Processing Time
- Order Processing: All orders are processed within [1-5 business days]. Orders are not processed on weekends or holidays.You will receive confirmation once your order is placed.
- Shipping Confirmation & Tracking: As soon as your order is shipped, you will receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your delivery.
Shipping Rates & Delivery Times
- Shipping Rates: Shipping rates are calculated automatically at checkout based on your location and the shipping option you select. Please note Hempress Sativa Store has no control over the shipping rates.
- Delivery Times: Estimated delivery times will be provided at checkout, and vary based on your location and the shipping method chosen.
International Shipping
- We offer international shipping to many countries. Shipping fees and delivery times will be calculated at checkout.
Customs, Duties, and Taxes
- Please note Hempress Sativa Store is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost, Damaged, or Delayed Shipments
- Lost or Stolen Packages: If your package is marked as delivered but you haven’t received it, please contact the shipping carrier with your tracking number for assistance.
- Damaged Packages: If your item arrives damaged, please contact us at hempresssativamuzik@gmail.com with photos/videos, and we’ll assist you with a replacement or refund.
- Delays: Delivery times are estimates and may vary due to customs delays, holidays, or other unforeseen factors.
Contact Us
For any questions about your order, feel free to contact us at hempresssativamuzik@gmail.com